Menu

Frequently Asked Questions

Your most common questions, answered.

 

Adjustable Beds – Who can answer questions about my adjustable bed?

If you have a NuFlex Ergomotion foundation call: 1-888-550-3746 (English), 1-866-604-9330 (French) or email info@ergomotion.com.

For all other adjustable foundations, call Leggett & Platt at 1-800-888-3078.

Please have the serial number, date of purchase, or owner’s manual available when calling to expedite the handling of your specific issue.

Cleaning Your Mattress – How do I clean my Beautyrest® mattress?
Refer to your Simmons Warranty Card for cleaning instructions. Each mattress is different, and may require unique cleaning techniques.
Coil Gauges – How many gauges of wire are available?
Please ask your Beautyrest® dealer about the gauge of wire in each mattress they offer.
Comparing Mattresses – How do I compare mattresses?

We recommend that you test beds on the retail floor to determine your personal comfort preference. Lie down on each mattress to help you decide which model is best suited to your needs. Many components make up the feel of a mattress—such as coil unit construction, foam and upholstery layers, and cover fabric. Ultimately, the Beautyrest® mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. As a comparison guide, you may take note of brand class (i.e., Beautyrest® Recharge®, etc.), coil unit construction, Beautyrest® Evolution® Pocket Coil, Beautyrest® Advanced Evolution® Pocket Coil, coil count (800 coils, etc.), and comfort level (firm, plush, pillow top, comfort top, etc.), to help you select the appropriate Beautyrest® mattress.

NOTE: Model names are not standardized in the mattress industry, therefore model names vary from retailer to retailer. Once you have found a mattress that is most comfortable, take the time to understand what is in the mattress to be able to comparison shop.

How do I contact the Simmons corporate office?
Simmons Canada
a division of SSH Bedding Canada Co.
2550 Meadowvale Blvd., Unit #1
Mississauga, Ontario
L5N 8C2
Flipping Your Mattress – Am I required to flip my mattress?
Please refer to your Simmons Warranty Card for care instructions for your specific product model. If your Beautyrest® mattress is a NO FLIP® Design (cover fabric appears on one side of the mattress with grey or black fabric on the other side), then you will not need to flip or rotate your mattress.
Hotel Beds – Where do I learn about Beautyrest® mattresses in hotels?

Q. I’m a hotel manager who is interested in Beautyrest® products for my hotel. Who should I contact?

A. Please email jpbissonnette@simmonscanada.com.

Q. I slept on a Beautyrest® bed at a hotel, and now I want that product for my home. How can I find it?

A. Please call 1-800-268-0112 to place an order.

Heavenly Bed® from Westin

If you stayed at a Westin, you can place an order through their Guest Purchase program by calling 1-877-777-5418 or view their catalogue online at www.westin-hotelsathome.com.

The W Bed

If you stayed at a W hotel, you can place an order at 1-800-779-6050.

Other Hotel Locations

If you stayed at a location not listed above, you can still purchase the Simmons® Beautyrest® mattress that you are interested in. For more details, call 1-800-268-0112 or contact us at www.simmonsguestpurchase.com.

Measuring Your Mattress for Sheets – What’s the right way to measure my mattress for sheets?

To measure your bed for the appropriate sized sheets, you will the need the gusset (or depth) measurement. To do so, you will need the following:

  • Two rulers
  • Yardstick (or a broom handle)

Begin by placing one ruler (sticking halfway out) between the mattress and the box spring. Place the yardstick (or broom handle) parallel to the ruler on top of the mattress. Now, take your other ruler and measure the space between the yardstick and ruler. That is the gusset measurement.

When you purchase your fitted sheets, be sure that the gusset measurement is the same or greater than your mattress.

Mismatched Products – What are my options when it comes to mismatched products?

Q. If I need a replacement for my mattress or foundation, will the fabric be the same as on the original purchase?

A. As stated in our limited warranty, we cannot guarantee that the fabric will match that of the existing piece. Replacement of one piece does not automatically result in the replacement of the other piece. Simmons reserves the right to substitute comparable material and models.

Q. If I purchase a mismatched product, will I have a warranty?

A. Yes, as long as the product was not purchased as an “as-is” model, distressed, or floor model/sample.

Specific Product Information – How do I acquire a specific Simmons product?

Q. Where can I purchase a product similar to a Simmons product I already own?

A. We recommend that you visit your local Simmons dealer and lie on each product to determine which models suits your personal needs. Ultimately, the Simmons mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. Please keep in mind that a new product may feel different than the Simmons product you currently own due to changes in design and construction.

Q. I live in one province and saw a Simmons product I like in another province. How can I purchase that product?

A. While different retailers sell different products with different features across the country, we may be able to provide information on the model number to use in your search for a similar product in your area.

Please contact us at canadacustomerservice@simmonscanada.com with the model number located on the law label of the product in which you are interested. The model number appears in the format MXXXXX.XX.XXXX.

Warranty – What do I need to know about a Simmons® warranty?

Q. How do I get warranty service on my Simmons bedding?

A. Please contact your dealer for assistance. If you have moved from their service area, please contact canadacustomerservice@simmonscanada.com.

In order to validate a warranty claim, please have the following information available:

  • Proof of purchase/receipt
  • Name of product from satin trade label
  • Law tag information
  • The model number (MXXXXX.XX.XXXX format)
  • Size of Mattress
  • Warranty code

Q. What does the warranty cover?

A. The warranty on Simmons bedding is applicable to manufacturing defects only. Please refer to your limited warranty card on Beautyrest.ca for coverage information, or contact canadacustomerservice@simmonscanada.com.

Q. I have moved away from my dealer. Who should I contact?

A. Please contact canadacustomerservice@simmonscanada.com for assistance. In order to validate a warranty claim, please have the following information available:

  • Proof of purchase/receipt
  • Name of product from satin trade label
  • Law tag information
  • The model number (MXXXXX.XX.XXXX format)
  • Size of mattress
  • Warranty code

Q. Can I receive a refund?

A. Per the terms and guidelines of the Limited Warranty, replacement or repairs of the product are the only options available. Refunds are not available.